Terms & Conditions
Last Updated: 18 June 2026
About Us
Furrytato ("we", "us", "our") operates an e-commerce website selling pet products to customers, primarily in the United States and internationally. Throughout this document, "you" or "the customer" refers to anyone who accesses our website or purchases our products.
📧 Email: support@furrytato.com
🌐 Website: www.furrytato.com
Acceptance of Terms
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Refund Policy. If you do not agree with any part of these Terms, please do not use our website or services.
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on our website. If you are under this age, you may only use our website with the involvement of a parent or guardian.
Products & Pricing
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We make every effort to display our products and their details (descriptions, images, pricing) as accurately as possible. However, we do not warrant that product descriptions, images, or other content are completely accurate, current, or error-free.
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All prices are listed in the currency displayed at checkout and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.
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In the event a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel the order and issue a full refund.
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Product images are for illustrative purposes. Actual products may vary slightly in colour, packaging, or appearance.
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We reserve the right to discontinue any product at any time without notice.
Orders & Payment
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When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline any order for any reason, including suspected fraud, errors in pricing or product information, or unavailability of stock.
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Payment is processed at the time of order through our secure payment partners. We accept major credit/debit cards and other payment methods as displayed at checkout.
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You confirm that any payment information you provide is accurate and that you are authorised to use the payment method submitted.
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Order confirmation does not guarantee product availability. If an item becomes unavailable after your order is placed, we will notify you and issue a refund for that item.
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We reserve the right to limit or cancel quantities purchased per person, household, or order, at our discretion.
Shipping & Delivery
Shipping timeframes, costs, and related details are outlined in our separate Shipping Policy, which forms part of these Terms. By placing an order, you also agree to the terms set out in our Shipping Policy.
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Delivery timeframes provided at checkout or in confirmation emails are estimates only and are not guaranteed.
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We are not liable for delays caused by couriers, customs authorities, or other circumstances outside our reasonable control.
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It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders lost or delayed due to incorrect address information provided at checkout.
Refunds, Returns & Replacements
Our approach to refunds, returns, and replacements is detailed in our separate Refund Policy, which forms part of these Terms. By placing an order, you agree to the conditions outlined in that policy, including evidence requirements and eligibility timeframes.
User Accounts
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If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
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You agree to provide accurate, current, and complete information when creating an account, and to update it as needed.
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We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, abusively, or in violation of these Terms.
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You may request deletion of your account at any time by contacting us at support@furrytato.com.
Acceptable Use
When using our website, you agree not to:
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Use the site for any unlawful purpose or in violation of any applicable local, national, or international law
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Attempt to gain unauthorised access to our systems, servers, or networks
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Transmit any viruses, malware, or other harmful code
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Engage in any activity that disrupts or interferes with the website's functionality
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Scrape, copy, or harvest data from our website without our prior written consent
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Impersonate any person or entity, or misrepresent your affiliation with any person or entity
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Use our website to transmit any harassing, abusive, or unlawful content
We reserve the right to restrict or terminate your access to our website if we reasonably believe you have violated these provisions.
Intellectual Property
All content on our website - including but not limited to our logo, brand name, text, graphics, product photography, and design - is the property of Furrytato or our licensors and is protected by copyright, trademark, and other intellectual property laws.
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You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written permission.
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You may view, download, and print content from our website solely for your own personal, non-commercial use.
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The name "Furrytato" and our associated logos and branding are trademarks of Furrytato and may not be used without our written consent.
Third-Party Links & Services
Our website may contain links to third-party websites or services that are not owned or controlled by Furrytato. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.
Disclaimers
Our website and products are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
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We do not guarantee that our website will be uninterrupted, secure, or error-free.
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We do not provide product warranties beyond what is described in our Refund Policy. Any manufacturer warranties, if applicable, are the responsibility of the manufacturer.
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Our products are intended for general pet care and comfort purposes. They are not a substitute for professional veterinary advice, diagnosis, or treatment. Always consult a qualified veterinarian regarding your pet's health or any medical concerns.
Limitation of Liability
To the fullest extent permitted by applicable law, Furrytato and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or products.
Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the relevant product or order.
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Indemnification
You agree to indemnify and hold harmless Furrytato, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your violation of these Terms, your misuse of our website, or your violation of any rights of a third party.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located within the United States, unless otherwise required by applicable consumer protection laws in your jurisdiction.
Dispute Resolution
If you have a concern or dispute, we genuinely want the chance to resolve it directly. Please contact us first at support@furrytato.com before pursuing any formal dispute resolution process - most issues can be resolved quickly through direct conversation.
If a dispute cannot be resolved informally, both parties agree to attempt resolution through good-faith negotiation before pursuing formal legal action, to the extent permitted by applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. When we do, we will update the "Last updated" date at the top of this page. Significant changes may also be communicated via email or a notice on our website.
Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Terms.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Furrytato regarding your use of our website and purchase of our products, and supersede any prior agreements or understandings.
Contact Us
If you have any questions about these Terms, please reach out. We're a small team that genuinely cares about doing right by you and your pet.
📧 Email: support@furrytato.com
🌐 Website: www.furrytato.com
We aim to respond to all enquiries within 1–2 business days.